🚨Check for DAX outages or service disruptions🚨

If you are experiencing an issue with DAX, first make sure your Haiku app is up to date.

Request A License In Service Now

Use this guide to submit your request for a DAX Copilot License.

• Having diffuculty submitting a request, reach out to your Site Support Analyst.

• FYI - If you submit a request by EOD Wednesday of the current week, your Go Live date should be the following Monday. Later submissions (Thurs/Fri) would go live the second Monday after submitting your request. This can change due to other circumstances. 

Schedule a Hands On Demo

Schedule a 45 minute DAX Demo with Teske. (East Region Providers ONLY)

• No DAX License required.

• Perfect for those who want to see DAX in action before requesting a license.

Nuance Resources

On Demand Learning Sessions

Customizable Physical Exam Templates in DAX

Customizable Templates Quick Reference Guide

Customizable Template Guidelines

CHN Training Materials in Knowledge +

DAX Copilot Learning Pathway

• A complete collection of Support & Training materials.

DAX Copilot-Epic Integrated Workflow

• A complete guide to using DAX within Haiku. (A Recommended Read)

DAX Copilot Integrated Workflow Summary

• Quick Start guide for using DAX in Haiku.

DAX Schedule Column Tip Sheet

• Adding this column to the Schedule shows the note status (recording, in progress, etc.)

DAX Copilot FAQ's & Troubleshooting

• Frequently asked questions ands steps to take when having issues.

💡If you are experiencing an issue with DAX or Haiku, first make sure your app is up to date.

Nuance Support

📧Contact our Nuance onsite representative Samir Vyas.

Nuance On Demand Support with Zoom

Connect with a DAX support specialist Mon - Fri from 8:00am to 7:00pm (Excluding Holidays)

On a computer?

Click here to connect to the Zoom Room

• If your computer doesn't have the Zoom Application, click the "Join from your browser" hyperlink on the landing page.

• If you join Zoom from a CHN desktop computer, keep in mind the computers do not come with a microphone so your mobile device might be a better option.

  • • You can choose call in/call me to use your desk phone or cell phone as a microphone and speaker source.

On a Mobile Device?

Make sure you have the Zoom app installed on your device.

1. Install the app using the links below.

2. Tap here and tap Allow if prompted to open the Zoom app.

*** You can also call the toll free number 1 (800) 833-7776 for DAX Support ***

Community Health Support

Schedule a 60 minute Support/Troubleshooting session with Teske.

• This is for East Region Providers ONLY

• Not in the East Region? 👇

Submit an onsite support request to your Site Support Analyst.

•  Add Person Needing Support -> ☑ Clinical Efficiency Tools -> ☑ DAX Copilot -> Explain Support Needs